Are Uber Background Checks Really Keeping Florida Passengers Safe?
Uber background checks might seem thorough at first glance, with the company commanding 68% of the rideshare market and serving 118 million active users. However, disturbing statistics tell a different story about passenger safety.
In fact, nearly 10,000 sexual assaults were reported in Ubers over just a three-year period, according to NPR. Even more concerning, a 2016 lawsuit revealed that both Uber and Lyft used low-cost background checking services, allowing 25 drivers with prior arrest records to slip through their screening process.
With Florida's specific regulations for rideshare companies, you might wonder whether these background checks truly protect passengers. In this article, you'll learn how Uber's background check system works in Florida, what gaps exist in the current process, and what this means for your safety as a passenger.
Understanding Uber's Background Check Process in Florida
When you book a ride in Florida, Uber's background check process serves as your first line of defense. Behind the scenes, a multi-step screening system aims to verify that drivers meet safety standards before they can access the platform.
What Uber claims to check
Uber screens all prospective drivers through a comprehensive process that examines multiple factors. The company reviews criminal history across local, state, and national databases, looking specifically for:
- Impaired driving offenses
- Violent crimes
- Sexual offenses
- Motor vehicle records and driving history
- Identity verification
Additionally, Uber states that drivers must have at least one year of licensed driving experience (three years if under 23). The background check process is based on both Uber's internal safety standards and Florida's rideshare regulations.
How long do Uber background checks take
If you're applying to drive with Uber in Florida, patience is key. Typically, background checks take between 3 to 5 business days to complete. Nevertheless, several factors might extend this timeline:
Court record backlogs can significantly delay processing, especially in counties with limited resources. Furthermore, holidays and weekends may slow things down as government offices close. On average, most applicants receive approval within approximately 7 days.
Third-party verification companies used
Rather than conducting screenings in-house, Uber relies on specialized third-party companies. Specifically, they partner with three FCRA-compliant providers:
- Checkr - An AI-powered platform that conducts criminal record searches, motor vehicle reports, and identity verification
- HireRight - Performs comprehensive checks including employment history and education verification
- Samba Safety - Specializes in driver screening with emphasis on motor vehicle records
These companies access public records and compile reports for Uber to review against their safety standards.
Frequency of background checks
Safety monitoring doesn't end after initial approval. To maintain compliance with safety standards, Uber reruns background checks on all active drivers at least once per year. During these periodic reviews, the same multi-step screening process is applied.
Between annual checks, Uber also employs technology to monitor for new issues. If the system identifies an offense involving an active driver, Uber reviews these notifications to determine whether they remain eligible to continue driving. Moreover, drivers must periodically take selfies to verify their identity against their profile photos.
Florida's Rideshare Regulations vs. Uber's Internal Policies
Florida's legal framework for rideshare companies creates a foundational safety net that all transportation network companies (TNCs) must follow. These state-mandated rules work alongside Uber's own policies to determine who can drive in the Sunshine State.
State-mandated screening requirements
Florida law establishes clear baseline requirements for rideshare driver screening. Transportation network companies must conduct background checks before authorizing drivers and repeat these checks every three years. These screenings must include:
- A search of the Multi-State/Multi-Jurisdiction Criminal Records Locator (or similar database)
- Validation of records through primary source searches
- A search of the National Sex Offender Public Website
Unlike taxi services in some cities, Florida doesn't require fingerprint-based FBI background checks for rideshare drivers. Instead, the state relies primarily on third-party verification services.
How Uber's standards compare to Florida law
Interestingly, Uber's internal policies often exceed Florida's legal minimums. Although state law requires background checks every three years, Uber reruns these screenings annually. Additionally, Uber implements continuous monitoring between formal checks, actively looking for new offenses that might disqualify existing drivers.
Both Florida law and Uber prohibit drivers with certain convictions. Under state regulations, disqualifying offenses include any felony within the past five years, DUI, hit-and-run, or violent/sexual misdemeanors. Meanwhile, Uber's policy examines a broader array of offenses and may be stricter in certain categories.
Regarding driving records, Florida law prohibits drivers with more than three moving violations in the prior three years. Consequently, Uber must adhere to this standard at minimum but may apply additional criteria.
Enforcement mechanisms
The enforcement structure primarily falls on the TNCs themselves. Florida can impose fines on companies that fail to comply with background check requirements. Furthermore, if Uber accepts a driver who doesn't meet legal criteria, they may be considered negligent in driver screening.
In terms of liability, Florida law provides some protection for TNCs. Companies like Uber aren't automatically liable for driver actions unless there's negligence on the TNC's part, such as failing to properly screen drivers. However, this protection applies only if Uber has fulfilled all obligations under state law.
Critical Gaps in the Current Background Check System
Despite Uber's background check claims, significant safety gaps exist that potentially put Florida passengers at risk. These critical flaws undermine the effectiveness of the screening process in multiple ways.
The 7-year lookback limitation
The most troubling gap in Uber's background check system is the seven-year lookback restriction. Background checks for employment often cannot legally access records older than seven years, even for serious offenses like sexual assault or domestic violence. This time limitation means that drivers with violent convictions outside this window can still pass Uber's screening process. As one prosecutor noted, "If someone was convicted of kidnapping eight years ago, and they were just paroled last week, the Uber background check process will not identify the person as a convicted kidnapper".
County-by-county search problems
Another fundamental flaw stems from how criminal records are maintained and accessed. Background checks typically only search counties where an applicant has previously lived. Furthermore, not all counties consistently report their convictions to state databases. According to a 2013 state report, nearly 20% of adult arrests made in 2011 had not been reported to the Texas Department of Public Safety by 2013. This patchwork approach creates dangerous blind spots in the screening process.
Missing federal records
Uber's third-party verification companies often struggle to access comprehensive federal records. In 2015, the company discovered its multi-state criminal database was missing many federal criminal records. Additionally, approximately 30,000 registered sex offenders in California did not appear in a public registry Uber uses in its background checks. Without direct access to FBI databases, these verification gaps remain unresolved.
Name change and identity verification issues
Perhaps most concerning, Uber's system cannot effectively track individuals who change their names. Background check companies typically only search the name provided, neglecting maiden names or legally changed names. One disturbing case involved a driver convicted of second-degree murder who spent 26 years in prison. He simply used a different name when applying to Uber, and the background check reported no criminal history.
Real Florida Cases: When Background Checks Failed
Several disturbing Florida cases highlight failures in Uber's background check system, raising serious questions about passenger safety throughout the state.
Notable incidents in Florida
In Fort Myers, Uber driver Felix Torres was arrested for allegedly sexually assaulting a passenger—despite having a violent criminal history including arrests for armed robbery and breaking and entering. Surprisingly, Torres passed Uber's background check because the system screens specifically for convictions rather than arrests.
Similarly, a young Tampa woman named Grace filed a lawsuit after allegedly being raped by an Uber driver during a ride. The driver, Oliveras Rivera, had a criminal past dating back more than twenty years, including a 2002 felony conviction for drug possession and first-degree robbery with a firearm in New York. His Florida driving record showed multiple violations and license suspensions before the incident.
Another troubling case involved a Florida businessman, Damian Josefsberg, who discovered someone had stolen his identity to pass Uber's background check after finding a tax form in his name listing Uber as the employer.
Legal outcomes
These cases have resulted in significant legal action against the company. As of February 2024, Uber faced 399 pending cases in multidistrict litigation related to sexual assault claims. Additionally, parents of a 15-year-old girl filed a lawsuit alleging that Uber's inadequate identity verification measures directly contributed to their daughter's abduction.
In other instances, victims have received substantial settlements. One Florida case resulted in a settlement exceeding $50,000 after Checkr erroneously reported a social security number as "unverifiable".
Uber's response to safety failures
In response to mounting criticism, Uber launched a shared database with Lyft that tracks banned drivers. The company also publishes safety reports documenting incidents on its platform, stating: "Most companies don't talk about these hard issues... We believe it's time for a new approach".
Following incidents, Uber typically bans drivers from the platform while maintaining that 99.9% of all trips end safely. Yet critics argue these measures remain insufficient, pointing to Uber's resistance to implementing additional safety features like in-car cameras or emergency buttons.
Conclusion
Despite Uber's claims of thorough screening, evidence suggests their background check system falls short of truly protecting Florida passengers. While the company exceeds some state requirements through annual checks and continuous monitoring, dangerous gaps remain unaddressed.
The seven-year lookback limitation, inconsistent county-level reporting, and identity verification problems create significant safety risks. Real Florida cases demonstrate how these shortcomings allow drivers with serious criminal histories to slip through screening processes, putting passengers at risk.
Though Uber has taken steps like creating a shared database of banned drivers and publishing safety reports, these measures might not sufficiently protect you. The hundreds of pending sexual assault cases and numerous incidents in Florida underscore the need for stronger safeguards.
Your safety matters above all else when using rideshare services.
Until rideshare companies implement stricter background checks and better safety measures, staying alert and knowing your legal rights remains essential for protecting yourself during rides.
FAQs
Q1. How comprehensive is Uber's background check process? Uber's background check process includes reviewing criminal history across local, state, and national databases, checking for impaired driving offenses, violent crimes, sexual offenses, and motor vehicle records. However, the process has limitations, such as a seven-year lookback restriction and potential gaps in county-level reporting.
Q2. Are Uber drivers allowed to record passengers in Florida? In Florida, Uber drivers must inform passengers if audio is being recorded due to the state's two-party consent law. While video recording may be permitted, it's important for both drivers and passengers to be aware of and respect privacy laws and Uber's policies regarding recording during rides.
Q3. What safety measures does Uber have in place to protect passengers? Uber implements several safety measures, including annual background checks on drivers, continuous monitoring for new offenses, identity verification through periodic selfies, and maintaining commercial auto insurance. However, critics argue that these measures may not be sufficient to fully protect passengers.
Q4. What types of offenses can disqualify someone from becoming an Uber driver? Disqualifying offenses for Uber drivers typically include felonies within the past five years, DUIs, hit-and-runs, violent or sexual misdemeanors, and terrorism-related offenses. Pending charges may also result in disqualification until resolved. Additionally, having more than three moving violations in the prior three years can disqualify a driver in Florida.
Q5. How often does Uber conduct background checks on its drivers? Uber reruns background checks on all active drivers at least once per year, which exceeds Florida's legal requirement of checks every three years. Between annual checks, Uber also employs technology to monitor for new issues that might disqualify existing drivers from the platform.
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